Technical Support

Listed below you will find a list of important technical issues to help provide you with a pleasant user experience. If you still have a question, feel free to contact a support agent.


Firewall Settings

Please verify that your Personal Firewall settings are correct. Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

For detailed instructions on how to disable your firewall, click here.

Video Players/Plugins


Windows Media Player Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice.

Quicktime An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

Real Player A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.

Flip4Mac Mac users, download flip4mac to play WMV files directly in your Quicktime Player.

Help! The Videos Are Not Working

If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.

Popup Blockers

Please make sure that your Pop Up Blocker settings are correct. For the best possible experience while visiting our sites, please disable your Pop Up Blockers.