Frequently Asked Questions

Listed below is a list of the most common questions we receive from our members. If your question is not listed below, you can contact a support agent to help you.


Q.How does a trial membership work?

For your convenience all trial memberships will automatically renew to full monthly memberships if not cancelled within the trial period. Monthly memberships will also automatically renew at the full membership price until cancelled.

Q. How often will I be charged?

Most memberships are charged once per month. Monthly memberships will automatically renew at the full membership price until cancelled.

Q.Why won't the movies play for me?

Try upgrading to the latest version of Internet Explorer. Also, make sure you have a media player installed such as Window Media Player, Real Player, or QuickTime. If you access our site using AOL or an Internet connection window like MSN, EarthLink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.

Q.How do I cancel my membership?

You can cancel your membership through this website.Click Here to start the process.